Terms & Conditions

GENERAL

You must be 18 or over to view and purchase goods from this website. Serious seeds may change or withdraw any part of www.seriousseeds.com at any time without notice.

Serious Seeds may also terminate this agreement and immediately remove, cancel or suspend access to and use of www.seriousseeds.com upon breach of any of these Terms whatsoever.

These terms & conditions constitute the full agreement between you and Serious Seeds and may only be amended in writing.

By purchasing, you agree that all details you provide to Serious Seeds for the purpose of ordering or purchasing goods or services are correct and that you have the sufficient funds to cover the cost of the goods or services ordered.

Due to the nature of the internet there may be interruptions to services or website availability due to repairs, maintenance or the introduction of new services. We will naturally try to minimize these instances and strive to avoid any down time.

Serious Seeds may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial purpose without our express written permission.

CONTACT

Serious Seeds BV

If you would like help ordering, or need further information on any part of our products or services, please contact us via the following methods:

E-mail: info@seriousseeds.com

We aim to reply within 24 hours, with the exception of Saturday and Sunday.

Tel: +31 29 37 32 48

Our lines are open between 10am-5pm CET on Monday-Friday.

Post: Bisonstraat 106, 1448WT Purmerend, The Netherlands (for cash in enveloppe, contact us at info@seriousseeds.com)

PURCHASING

We offer the following methods of ordering: Online & By Telephone.

To place an order online, visit www.seriousseeds.com. Once your order has been placed and completed online, you will be sent an automated e-mail with your order summary. This e-mail is automatically generated by the website and does not mean we can definitely meet your order. It simply confirms that your order and all relevant details were received and are progressing through our system.

Serious Seeds may cancel any order and not supply products if it is reasonable to do so and any change or discontinue the availability or products at any time without notice. If an order is canceled, any payment made will be refunded in full. This does not affect your Statutory Rights. Every order is treated as individual and will be processed as such.

Any defective, damaged or incorrect orders shipped will be replaced or refunded according to our terms and conditions ONLY if we are notified within 7 days of receiving your order and it is reasonable to do so.

All products and services are subject to availability. Serious Seeds endeavors to keep accurate stock levels however in the event of an item being out of stock, we will contact you by e-mail and/or telephone to discuss the available options. If a suitable replacement is not available we will refund you for this item. If the item purchased is still required and a similar replacement cannot be found we will retain the order until such time that the item ordered returns back into stock.

Serious Seeds is not able to control or take responsibility for the actions of Customs and Excise. All packaging is discreet and no indication of contents is displayed, however if the items you have ordered are not in line with the laws in your area, you run the risk of customs interfering with your package. We are unable to help you in this situation.

To order by telephone, please call us at +31 299 37 32 48. Our lines are open between 10am and 5pm on Monday through Friday. We do not operate over the weekend.

PAYMENT OPTIONS

Cash - Goods dispatched on receipt - We generally only accept Euro and US Dollars *

Bank Transfer - Goods dispatched upon receipt - You will receive the correct bank account details to pay

based on your shipping address after checking out.

Credit Card: We accept Mastercard and Visa credit/debit cards within Europe.

Our online sales are 3D Secure, 256 bit encrypted and hacker safe making it a very safe place to enter your details.

Mastercard and Visa payments will be processed via Paylike, a payment service provider.

Serious Seeds shares only the personal information of the customer that is necessary to process the transaction with Paylike.

*If you choose to send cash in any other currency other than Euros, please contact us beforehand for the value of funds you need to send. We will consequently use the current exchange rate to calculate the amount.

Serious Seeds accepts no responsibility for the loss of any money in the post, we advise you to send your Cash in Envelope via Registered post.

Customers are responsible for import duty/tax in their respective countries where applicable. For more details on this, please contact your local customs authority.

All orders must be paid in full before any goods are shipped. All products are subject to availability and remain the property of Serious Seeds until paid for in full.

Serious Seeds does not share any information (personal or financial) with any other third party than Paylike.

All prices seen on the website are final. Any pricing errors will result in your order being suspended until which time we can contact you via the methods provided. In the instance that we are not able to contact you, we will render the order canceled and refund the full payment as per the terms and conditions.

SHIPPING

Shipping information can be found on our Order Information page. If you have any specific requests,

please feel free to contact us at info@seriousseeds.com

SALE OF CANNABIS SEEDS

In many international laws and under Section 6 of the UK Misuse of Drugs Act 1971 it is an offense to cultivate any plant of the genus Cannabis in the UK without a license from the Secretary of State. All seeds are solely sold as souvenirs. Due to the fact that some countries legally allow the growing of hemp seeds some specifics are documented. This data is normally distributed via the World Wide Web and is available internationally. It is supplied to us by the breeder. Serious Seeds can accept no responsibility if you choose to break the law. Please don’t.

GOVERNING LAW

These terms and conditions, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation, shall be governed by, and construed in accordance with, the laws of The Netherlands. The courts of The Netherlands shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these terms and conditions or their subject matter or formation.

RETURNS

If on receipt the goods are faulty, please contact us at info@seriousseeds.com and provide us with all the necessary information including pictures if applicable. We will then assist you further with our return protocol.

We are able to repair a faulty product within the first 3 months (or replace it depending on the fault). If the item is in stock, we will replace it immediately. If the item is not in stock, we will issue a credit note or a refund with postage.

Postage will not be charged on replacement/repair of faulty goods.

If on receipt you are not satisfied with your goods, please contact us at info@seriousseeds.com for the return protocol. Goods must be returned in the same condition as they were received.

COMPLAINTS & ONLINE DISPUTE RESOLUTION PLATFORM

We hope you are satisfied with any purchase you have made or the service you’ve received from Serious Seeds and that you’ll never have reason to complain. However, if you are unsatisfied with anything, we’d like you to contact us straight away. You may contact the sales team (via the Contact Us form on our website) and we will strive to resolve the issue. If you are still not content with our response, you may seek to resolve it using the Online Dispute Resolution Platform at www.ec.europa.eu/consumers/odr/