Summer Closure 2026 - What to expect

We're taking a short summer break starting June 18th at 12:00 (GMT+2), and will be back on July 6.

During this time, our webshop will be closed. No orders will be processed or shipped, and we won't be responding to messages.

Below you'll find answers to the most common questions.

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When can I place an order again?

You'll be able to place orders again from July 6.

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Can I still place an order during the closure?

No, ordering will be temporarily unavailable during the break. The webshop will reopen on July 6.

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My order has already shipped, what now?

If your order has already been shipped, it's on its way as usual. Nothing changes there.

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I haven't received my order yet, what should I do?

Delivery times can vary depending on the destination and the postal service.

If your order was shipped before the closure, it should still arrive as normal. International deliveries can sometimes take longer than expected, so we'd recommend allowing a bit of extra time before getting concerned.

For orders shipped to the US or outside the EU, delivery can take approximately 3–8 weeks as they are sent via regular international post. This can vary depending on local postal services and customs processing.

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Where can I find my tracking information?

Tracking is only available for orders sent with registered shipping.

If you selected this option, you'll find your tracking number in the shipping confirmation email. If you can't find it, please check your spam or junk folder.

You can use your tracking number via the postal service in your country (for example Deutsche Post in Germany, La Poste in France, etc.) for the most accurate updates.

If you selected plain (non-registered) shipping, tracking is not available.

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Delivery seems slow, is that normal?

Yes, delays can happen, especially with international shipments sent via regular post. This is outside of our control, and delivery times can vary depending on destination and local postal services.

If you've ordered from outside the EU (such as the US), please note that delivery can take 3–8 weeks in some cases.

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What if my payment arrives during the closure period?

We accept both bank transfers and Cash in Envelope payments. In some cases, bank transfers may arrive after a few days, which can overlap with our closure period.

If your payment comes in while we are closed, your order will be processed and shipped immediately when we reopen on July 6 and rest assured that your order will be top priority and we will make up for the delay.

We really appreciate your patience in these cases and will make sure everything is taken care of as quickly as possible once we're back.

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What if my order is returned or can't be delivered?

Sometimes parcels are returned due to delivery issues such as:

- Not being picked up at a pickup point

- Customer not being home

- Customs refusal or clearance issues

If this happens, don't worry. Once we receive the returned shipment, we'll contact you to arrange the next steps.

Please note that this will be handled after July 6, once we are back from our break. We'll make sure to resolve any such issues as quickly as possible.

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Can I contact you during the closure?

We won't be available during this period and won't be responding to messages.

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When will you reply to my email?

We'll go through all messages once we're back and will reply as soon as possible after July 6.

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What if I have an urgent question?

We understand some questions feel urgent, but we're not able to respond during the break. We'll get back to you as soon as possible once we return.

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Can I ask product related questions during the closure?

You're very welcome to contact us once we're back. We'll be happy to help you then.

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Thanks for your understanding and patience.

~ The Serious Seeds Team