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FAQs about ordering

How are the seeds packed?

•  Serious Seeds are always packed per 11 regular seeds or 6 feminized seeds in a transparent and airtight tube.
•  The plastic tube is glued or taped to a booklet.
•  The booklet has the Serious Seeds logo, the strain name and a symbol for feminized or regular on the frontside.
•  The inside of the booklet features a picture of the strain on the right side and an informational text on the left side.
•  The backside of the booklet features a disclaimer about cannabis-genetics, the Serious Seeds company information and most importantly the serial-number of the package.
•  All packages are individually numbered
•  The serial-number enables us to identify the pack as Serious Seeds' genetics and tells us when it was produced and where it was sold to.
•  DO NOT THROW AWAY THE PACKAGE!!!
•  Keep the package for future reference in case a quality problem occurs with the seeds.
•  We GUARANTEE THE QUALITY of our seeds and we issue a FREE REPLACEMENT for seeds which do NOT GERMINATE!!!
•  We ONLY will issue a replacement, if the customers provides us with the serial-number of the pack he has a problem with.

What are the shipping options for my order?

    • During the ordering process you can choose the following:
     –  STANDARD-shipping: Order will be sent as normal letter in the mail (no signs of Serious Seeds on the outside!) Sending STANDARD means that the order is untraceable and therefore the risk of delivery lays with the customer!
     –  SAFE-shipping: Order will be repacked and sent hidden. Sending SAFE means that the order is untraceable and therefore the risk of delivery lays with the customer!
     –  REGISTERED-shipping: Order will be sent as registered letter via Post.nl with a trackingnumber, so it cannot get lost in the mail.
     –  SAFE AND REGISTERED-shipping: Order will be repacked and sent hidden as registered letter via Post.nl with a trackingnumber, so it cannot get lost in the mail.

What are the shipping costs of my order?

•  For a total order-volume equal to or below 80,- Euro we charge 5,- Euro for shipping costs.
•  For a total order-volume above 80,- Euro we charge no shipping costs.
•  STANDARD- AND STEALTH-SHIPPING OPTION IS FOR FREE FOR EVERY ORDER OF MORE THAN 80,- EURO!!!
•  The costs for the different shipping options are:
     – STANDARD-shipping: 5,- Euro or FREE  
     – STEALTH-shipping: 5,- Euro or FREE  
     – REGISTERED-shipping: 15,- Euro.  
     – STEALTH AND REGISTERED-shipping: 15,- Euro

How long before I receive my order?

•  You should expect 7 - 14 days after placing your order before you have the seeds.
•  If you pay per creditcard via our homepage, we process your payment the same or following business day.
•  If you send money by mail, it normally takes 3 or 4 days before it is in our mailbox. We open the mailbox twice per week.
•  If you pay by banktransfer, it always takes 7-10 days before we receive the money on our bank account. Therefore, if you pay per banktransfer you should expect something between 9 to 14 days before you get the seeds.
•  We ship the seeds the same or next business day after we receive the payment.
•  Shipping of the seeds takes again 3 or 4 days in the mail, but with weekends etc. it really can be a total of 14 days before you receive the seeds.
•  You can be lucky and get the seeds in 7 days, but it can also take 14 days.
•  Please don't contact us about your order before 14 days have passed.
•  If you have not received your order 14 days after you sent cash or did the bank transfer, please e-mail us immediatly to: info@seriousseeds.com.

Are there any discounts available for my order?

•  For a total order-volume equal to or above 500,- Euro we give 10% discount on the whole order-volume.
•  For a total order-volume equal to or above 1000,- Euro we give 20% discount on the whole order-volume.
•  The discount you will receive on your order is automatically calculated and applied by the homepage when you place the order.

What is the status of my order?

    • The status of your order can be:
     –  order received: You have placed the order successfully at our homepage, no payment has been made yet.
     –  order shipped: You have placed an order, we have received the payment and we have shipped the order.

How can I check the status of my order?

•  In order to check the status of your delivery, you have to be registered at our homepage.
•  Log on to your account at the Serious Seeds homepage and check the status of your current orders.
•  If you have placed an order at our homepage using the guest-checkout (=without registering an account) you can check the status with the order-number you received via e-mail after placing the order.